Privacy Policy

Last updated 2026-09-24

This page explains what LYFE ASIA SDN. BHD. (“we”) collects when you use a PhysicianPro app, why, and who we share it with.

1. What we collect

• Your WhatsApp phone number. This is your account identifier — there is no separate username or password.
• Your name and date of birth. Collected once, after your first sign-in, before the app opens. We deliberately do not collect your NRIC or any other national identity number.
• Payment details, indirectly. Card payments are handled entirely by our payment processor (Stripe). We never see or store your full card number — we receive only the outcome of the charge and a decomposition of the amount.
• Usage events. Which capability was used and when (for example, that a calculation ran, or a case was saved), so we can meter your plan’s limits and understand which features matter. Event properties pass a closed allow-list — we do not collect what you calculated, only that you did.
• What you save inside an app — a clinical case, a note, a custom drug formulation — is stored so it is available to you again, and, for VIP members, so it follows you to your next device.

Guest mode is different: nothing above is collected. “Try it without signing in” runs the calculator entirely on your device. No request leaves the device, nothing is written to permanent storage, and there is nothing for us to have.

2. What we do not collect

We do not ask for, and the apps are built not to transmit, patient-identifiable information — names, identification numbers, or anything that identifies a specific patient. The calculators are designed around inputs like weight and age, not identity.

3. Who we share it with

We use a small number of specialist providers to run the service. We do not sell your data.

• Firebase (Google) — authentication (issuing the session your app uses after you sign in) and, on the web, anonymous product-analytics events.
• Stripe — payment processing for the annual membership. Stripe holds your card details under its own security standards; we never do.
• Meta (WhatsApp Business Platform) — delivering your one-time sign-in code. Meta sees your phone number and the fact that a code was requested; it does not see your medical data.

4. How long we keep it

We keep your account and the data attached to it for as long as the account exists. Because there is no account-recovery flow (see our Terms and Refund Policy), an account tied to a number you no longer use stays on file rather than being deleted automatically — we simply have no way to know you have moved on. Contact us and we will delete it on request.

5. Your rights

You can ask us for a copy of the data we hold about you, or ask us to delete your account and its data, by emailing admin@lyfedigital.my. This is currently a manual, support-assisted process rather than a self-service button in the app.

6. Security

There is no password to steal — sign-in is a time-limited WhatsApp code, verified once and never stored in the clear. All traffic between the app and our servers is encrypted in transit.

7. Children

PhysicianPro is built for licensed medical professionals and is not directed at children. You must be at least 18 to hold an account.

8. Changes to this policy

We may update this policy from time to time. The date at the top of this page will change when we do.

9. Contact

Questions about your data: admin@lyfedigital.my, or use our Contact page.