Refund Policy
Last updated 2026-09-24
14-day cooling-off
If you are not satisfied with your PhysicianPro VIP membership, ask for a refund within 14 days of the charge and we will refund it in full, no questions asked.
Once the refund is processed your account returns to the free plan. Anything you saved stays on your account. A campaign discount applied to that purchase goes with it, and a referral reward it earned someone else is withdrawn.
Outside the 14-day window, charges are final except where the law requires otherwise, or at our discretion in a genuine case of billing error.
Your account is your WhatsApp number
Your account is your WhatsApp number. If you change or lose that number you will need to sign up again on the new one — we cannot move a membership between numbers, and the remainder of a paid year does not transfer.
Because of this, a refund is the only remedy available if you lose access to the number your VIP membership is on: we cannot move the remaining term to a new account, and a repurchase on the new number is a separate, new charge. If this happens within the 14-day window above, the original charge is still eligible for a refund under this policy.
What isn’t covered
- Requests made more than 14 days after the charge.
- An account suspended for breach of the Acceptable Use section of our Terms.
- Dissatisfaction with a specific calculation or clinical result — see the Medical Disclaimer in our Terms. Refunds here are about the membership, not a review of individual outputs.
How to request one
- Go to Request a refund and sign in with the WhatsApp number your membership is on.
- Choose the payment and send the request. You can withdraw it while it is still pending.
- We review it, usually within a few working days, and the page shows where it stands. Your membership stays active until the refund is processed.
- Once approved, the money goes back to the card you paid with. Banks usually take 5–10 working days to show it.
Can’t sign in — for example, you no longer have that number? Email admin@lyfedigital.my or use our Contact page and we will file it for you.